Our Standard Shipping option is either FedEx or USPS, depending on the weight and size of the item. FedEx and UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment.
All Standard Shipping orders will ship via USPS , FedEx or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go Priority Mail and heavier boxes will ship FedEx. Orders placed M-F before 4:00 PM Eastern Time will be shipped within 1 business day of receiving a clear payment (except in cases where an item may be out of stock or order is pending verification)
All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive. Packages shipping to Guam and US Virgin Islands ship USPS. USPS shipments have a 70lb weight limit per package. If you are unsure of the weight of an item, please contact us.
FREIGHT HANDLING DISCLAIMER
Some items sold by SOT Parts are shipped by LTL freight carriers such as FedEx Freight. Please read below to understand more about how the freight shipping process works.
Receiving Your Shipment:
It is the customer's responsibility to schedule and accept delivery in a timely manner.
If there are delays in delivery as a result of your inability to accept the package, any storage fees are your responsibility.
Shipments should ONLY be refused if there is physical damage. Inspecting Your Shipment:
It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
If your shipment does not include all of the items you expected, please call us immediately at 1 (323) 509-0482 prior to signing and the driver leaving so that we can facilitate the appropriate next steps.
If there is any visible damage to the packaging request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact our team at 1 (323) 509-0482 to get the claim and replacement process started.
Failure to inspect for damages at the time of delivery will result in denial of your damage claim
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.