To return a product, log in to your account to access your Order History. Click details on the order with the item(s) you wish to return, then click the "Start a Return" button. You can also call us at 1-323-509-0482 . Returns must be initialized within 30 days from purchase date.
ALL freight shipments are not returnable.
If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days from purchase date. We will replace the product and process your return at no charge. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product will be sent to you, we will send you a FedEx Return tag to return the incorrect/defective product back to us.
Please note that replacement orders will be canceled if there is no movement on the return label within 10 business days of the return label being created.
Return merchandise packages should be shipped to our returns address below:
Sotparts.com Attention Returns
311 E 157 St, Gardena , CA, 90248
If your return has not been processed within 3 weeks, please contact us so we may check the status of your return.
For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, returns will only be accepted within 30 days from purchase date. SOTparts.com reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit applied to your SOTparts.com account. Store credit is not redeemable for cash.
We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them and contact email@example.com within 72 hours.
If the product is damaged during shipment, SOTparts.com will replace the product or make a return at no charge.
In the case a replacement product was sent, we will send you a FedEx return tag to
return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. ALL freight shipments are not returnable .
Installation costs will not be covered by SOTparts.com for any returned product. SOTparts.com reserves the right to change or amend the return policy and procedures at any time without notification.
For international orders shipping outside of the United States, PR, GU, VI, APO/ FPO, or Canada – All sales are final for international orders and no returns are allowed.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will set up a FedEx claim for the product. Once this claim has been processed by FedEx, we will reach out to you to return the product and send out a replacement.
We may request pictures to further assist with the completion of the claim. FedEx will reach out to you after the claim has been filed over the phone; please provide a reliable contact number when setting up your damage claim.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.